How can I check on the status of my order?
You can review your order status in the MY ACCOUNT section of the site.
How long will it take for my order to get to me?
Domestic Standard Shipping: 4 to 7 business days after placing your order.Expedited Shipping: 1 to 2 business days after placing your order.International Standard International Shipping: 10 to 24 business days after placing your order. Express International Shipping: 3 to 10 business days after placing your order.
How will my order be shipped?
All continental US orders will be shipped with UPS or USPS.International orders will be shipped by USPS. For more specific information, please visit our shipping policy pages.Deliveries to PO Boxes or APO's/FPO’s are shipped by USPS and take up to 1-3 weeks for delivery.
Paypal We accept Paypal payments. However, a Paypal account is not required to make a purchase. The following credit cards are accepted through our Paypal shopping cart: Credit Cards: MasterCard Visa Discover Card American Express
Why was my order cancelled?
You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice. You may have failed to respond in a timely fashion to an important email. Generally, these emails relate to verifying your information or completing payment. If you have any questions about your canceled order, please contact our Customer Service department with your name & invoice ID# at CUSTOMERSERVICE@MODA404.COM.
What forms of payment are accepted?
A Paypal account is not required to make a purchase. The following credit cards are accepted through our Paypal shopping cart: Credit Cards: MasterCard Visa Discover Card American Express
I think I was charged twice - what should I do?
When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (i.e. you entered your billing address incorrectly and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days. If you still see un-accounted charges on your credit card statement after 2-3 business days, please contact our Customer Service department at CUSTOMERSERVICE@MODA404.COM.